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18 Programmes • 2 Pathways • 4 Career Stages

IAM Certified Programmes

Internally regulated by the IAM under its own quality assurance framework. Each programme is aligned to the IAM Professional Standards and provides a pathway to professional membership.

What is an IAM Certified Programme?

Your Pathway to Professional Recognition

IAM Certified Programmes are the IAM’s own professional development programmes, internally regulated under the IAM’s quality assurance framework. They are not Ofqual-regulated qualifications. The portfolio consists of 18 programmes across two pathways: the General Pathway (4 levels) and 14 Specialism Certificates.

IAM Certificate

Earn your IAM Certificate credential upon successful completion

Membership Pathway

General pathway programmes lead directly to IAM Professional Membership grades

Digital Badge

Verifiable digital badge issued via the IAM Badge Platform

CPD Credit

Counts towards your annual 30-hour CPD requirement

How IAM Certified Programmes Work:

Internally regulated by the IAM (not Ofqual) Delivered by IAM Recognised Training Centres Aligned to the seven Competency Domains
Programme Portfolio

IAM Certified Programme Framework

18 programmes across two pathways, aligned to the seven IAM Competency Domains and four Career Stages

18 Certified Programmes
2 Pathways
4 Career Stages
7 Competency Domains

General Pathway — Four Levels of Professional Development

Programme Career Stage Membership TLT
IAM Certificate in Administrative Management — Essentials Entry: None
Stage 1 Foundation Practitioner
Affiliate
100 hours
IAM Certificate in Administrative Management — Practitioner Entry: IAM Essentials (or RPL) + 6 months experience
Stage 2 Professional Practitioner
Associate AInstAM
250 hours
IAM Certificate in Administrative Management — Professional Entry: IAM Practitioner (or RPL) + 3 years management experience
Stage 3 Professional Manager
Member MInstAM
500 hours
IAM Certificate in Administrative Management — Strategic Professional Entry: IAM Professional (or RPL) + 5 years senior experience
Stage 4 Strategic Leader
Fellow FInstAM
800 hours

Specialism Certificates — Wave 1 (Role and Function)

Programme Focus Area Domains TLT
IAM Certificate in AI and Digital Transformation
AI governance, automation, data analytics, cybersecurity
D3
120h
IAM Certificate in Personal Assistant Practice
Diary management, correspondence, meeting coordination
D1, D2
120h
IAM Certificate in Executive Assistant Practice
Board-level support, strategic projects, stakeholder management
D1, D2, D7
150h
IAM Certificate in Office Management
Physical/virtual/hybrid environments, facilities, suppliers
D1
120h
IAM Certificate in Operations Management
Operational strategy, resource planning, performance
D1, D5
150h
IAM Certificate in Business Process Improvement
Process mapping, lean, Six Sigma basics, design thinking
D1, D7
120h
IAM Certificate in Project Coordination
Project lifecycle, PRINCE2/Agile/waterfall, stakeholders
D1, D2
120h
IAM Certificate in Customer Experience Management
Service design, journey mapping, complaint handling
D2, D1
120h

Specialism Certificates — Wave 2 (Specialist and Emerging Areas)

Programme Focus Area Domains TLT
IAM Certificate in Healthcare Administration
Patient records, clinical governance, health sector regulation
D1, D2, D6
150h
IAM Certificate in Digital Workplace and Hybrid Working
Hybrid environments, digital collaboration, virtual teams
D1, D3
120h
IAM Certificate in Governance, Risk and Compliance
Governance structures, risk management, data protection, audit
D6
150h
IAM Certificate in Leadership and Change Management
Leadership theory, ADKAR/Kotter/Bridges, resilience
D4, D7
150h
IAM Certificate in People Management and Team Development
Performance management, EDI, neurodiversity, coaching
D4
150h
IAM Certificate in Sustainability and ESG Reporting
ESG frameworks, carbon literacy, sustainable procurement
D5, D6
150h

View All Programmes

Browse the General Pathway (4 levels) and 14 Specialism Certificates aligned to the IAM Professional Standards

Join IAM Membership

Members receive up to 50% discount on certified programmes. Join today and start your journey

Ready to Become IAM Certified?

IAM members receive discounted rates on all Certified Programmes. Join today to access your professional development pathway.

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Qualifications

The IAM delivers Qualifi’s Ofqual-regulated qualifications

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