The Institute of Administrative Management operates under a robust governance framework that ensures transparency, accountability, and effective stewardship as a company limited by guarantee registered in England and Wales.
The IAM is a private company limited by guarantee registered in England and Wales. Professional Membership is a subscription-based professional relationship governed by the IAM Membership Regulation (IAM-MEM-REG-2026-001), made under Article 55 of the Articles of Association. The governance of the company is exercised by the Governing Members, who hold the statutory rights conferred by the Articles and the Companies Act 2006.
Strategic oversight and fiduciary responsibility
Operational leadership and day-to-day management
The Board of Directors is the governing body of the IAM, responsible for setting strategy, ensuring financial sustainability, and overseeing the organisation's operations. Directors are drawn from a diverse range of backgrounds and bring expertise in areas including education, business management, finance, and the professions.
Setting the IAM's strategy and ensuring alignment with organisational objectives
Ensuring financial sustainability and proper use of resources
Identifying and managing risks to the organisation
Appointing and supporting the General Manager
Ensuring legal and regulatory compliance
Representing and protecting member interests
Specialist units that drive the IAM's operations and services
Oversees qualifications development, CPD courses, and quality assurance. Ensures all programmes meet regulatory requirements and professional standards.
Manages member relations, applications, benefits, and professional recognition. Handles membership grades and conduct matters.
Manages financial planning, budgeting, and operational efficiency. Oversees internal controls, risk management, and organisational sustainability.
Drives brand awareness, communications, and stakeholder engagement. Manages digital presence and promotional activities.
Manages talent acquisition, employee development, and workplace culture. Ensures compliance with employment regulations.
Manages digital infrastructure, systems, and innovation. Delivers technology solutions including the IAM Membership Platform, Badge Platform, and Career Development Platform.
The following governance and framework documents are available to Professional Members through the IAM Membership Platform.
IAM Professional Standards for Administrative Management — seven Competency Domains, four Career Stages, and the Progression Matrix.
IAM Membership Regulation — governing regulation for all Professional Membership matters, made under Article 55.
IAM Code of Ethics — seven professional values binding on all members and learners.
IAM Certified Programmes Handbook — programme design, assessment, quality assurance, and centre recognition.
IAM CPD Regulation — CPD requirements, recording, audit, and compliance provisions.
IAM Appeals and Complaints Policy — learner and member appeals and disciplinary procedures.
Become part of a worldwide network of professional administrators committed to excellence and continuous improvement.
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The IAM delivers Qualifi’s Ofqual-regulated qualifications
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